Privacy
Policy

Salentis International Customer Privacy Notice

Registered name: Salentis (UK) Limited

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Usage data (including information about how you interact with and use our website, products and services)
  • Website user information

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details
  • Website and app user journey information
  • IP addresses

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Location data

We collect or use the following personal information for Google Analytics:

  • IP addresses
  • Device and browser information
  • Geolocation

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To respond to enquiries and provide customer support
    • To communicate with you about our services, if you have requested such communication

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • The information we might collect would be in direct response to the person either requesting information shared via an online form for a particular service, or using our contact form for more general questions. We would only ever send them information related to their request and if we wanted to add them to other marketing lists, we would ask permission first (and ask them to opt in)

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • If the person has contacted us with a query, complaint or claim, we need a way to get back to them to either find out more information or to send them the information they requested. We wouldn’t use the information for anything else unless we got express permission from them to do so.

Our lawful bases for collecting or using personal information for Google Analytics are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Data collection is for use by Google Analytics – we will provide them with the option not to accept information being used for analytics purposes.

Where we get personal information from

  • Directly from you
  • Third parties:
    • This could be referrals from associates of the company or from happy clients who are referring people who they think might benefit from our services.

How long we keep information

Salentis will review its database regularly, and not less than annually, with a view to the erasure of personal data which it does not reasonably expect to process in future.

Who we share information with:

Others we share personal information with:

  • Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

  • Organisation name: Capsule CRM
  • Category of recipient: CRM storage
  • Country the personal information is sent to: USA

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Cookies are files saved on your phone, tablet or computer when you visit a website. We use cookies to collect and store information about how you use the Salentis International website, by which we mean any page with salentis.com in the URL. We do not use cookies that help with our communication and marketing or those that remember your settings.

Below is a brief explanation of each type of cookie we use. You can choose which cookies you’re happy for us to use.

Strictly necessary cookies

These essential cookies do things like remember your progress through a form (for example sending a query to us). They always need to be on.

Cookies that measure website use

We use analytical cookies to measure how you use salentis.com. These cookies collect information about:

  • how you got to these sites
  • the pages you visit and how long you spend on each page
  • what you click on while you’re visiting these sites

We do not allow analytical cookies to use or share the data about how you use these sites.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

28 November 2024